The second-hand marketplace Members Share Anger About Sizing Updates
Vinted users have been reacting angrily after an update resulted in items being listed as the wrong size.
The second-hand shopping app has updated its size classifications for female and kids' apparel but did not contact all shoppers about the modification.
Digital Channels Response
Many shoppers and sellers are expressing on platforms saying Vinted listings now show an altered size classification than originally posted as a result of the reclassification.
The platform stated the revised method more closely matches other platforms.
It has advised users to review their products and update the measurements by hand when needed, causing user dissatisfaction.
Measurement Approach Changes
Earlier, the sizing featured a single numeric size and a letter, such as S/8 or M/10.
The new system has an alphabetical indicator and numerical range like S/UK 8-10.
In some cases, the measurements have been reclassified - for example a size L used to be a 12 but is now a UK 16-18.
Member Experiences
Frankie Bridger, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
A different member, located in Scotland, said garments she listed on Vinted with size 14 labels were displaying on the service as measurements 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she said.
Necessary Adjustments
Another shopper, located in England, stated she felt frustrated by the change as she had to manually change the sizes on "every single listing".
"For me this is particularly frustrating, as I'm chronically ill and selling on Vinted has been paramount after experiencing income reduction," she explained.
Service Background
The app has more than 100 million shoppers, comprising 18 million UK members.
It has become a favored option compared to resale services such as eBay and Depop.
This is not the initial instance that an unexpected update to the app has proved unpopular: last year, the platform withdrew an update concerning shipment methods due to shopper criticism.
